IT Services - Solution Provider

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CITech Solutions is committed to providing our users with the comfort of an on-site technical support staff by being available  to offer personal service and quick response via:

• Managed Support Ticketing System
• Remote Support - working with the user
• Scheduled onsite visits
• Remote Management and Monitoring - proactive support
• On-Call Support - available after hours and weekends

Network, Server and Services 

As part of our Managed Services program, we constantly monitor and manage the Physical and Virtual Servers, Networking Equipment and Cloud Services.   We take a proactive approach to keeping our clients up and running.

• Initial overview and documentation of system
• Provide documentation for Budgeting and forecasting of Technology expenses
• Quarterly / Annual Reporting 
• Management of all subscription renewals related to IT
• Maintain inventory, installation and support documentation
• Implement Corporate Policies 
• Network Administration - Monitor, Update, Backup, General Maintenance 
• Workstation Administration – Updates, Installation / Configuration
• User Administration – Add / Remove Users, Application Support and Training
• Meeting with Management discussing status and initiatives

• Cloud Services Migration - setup and data migration
• Networking Equipment – Servers, Hardware and Operating Systems, Switches / Hubs, Firewalls, Wireless equipment, etc.
• Secure Remote Access Solutions for the remote workforce
• Workstation Equipment – Desktop, Laptops, Printers, Mobile and Personal devices
• User and System Software – Network O/S, Desktop Applications, Document Management, Other 3rd party systems

• Work with clients to Analyze Business needs as a Solution Provider
• Work with all users to better utilize installed systems 
• Listen to users and recognize need for changes, training, improvements, etc.
• Custom Application Development - developing web applications to meet the needs of our clients