Managed Services is a proactive and preventative approach to IT support by monitoring, management and problem resolution. Our installed agents enables us to quickly connect with users, apply approved patches when needed, document systems and most importantly receive alerts when potential issues arise. As a Managed Service Provider, CITech gives our clients the comfort of knowing their investment is protected. We take pride in the 99.9% up time on our client servers and extremely fast response to our users needs.
Utilizing our agent for remote connection, we can assist users quickly by answering "how to" questions, installing software or fixing issues. We work with the user to educate, test and confirm resolution.
CITech offers multiple options, from Full Managed Services to Agent Only, to insure our clients find a package that fits their needs. Contact us to find the solution that is right for you.